← Back to website
Privacy Policy & Terms of Service
Last Updated: May 9, 2026
"Let your yes be yes and your no be no." — Matthew 5:37. We are committed to transparency, honesty, and serving our customers with integrity in all things.

1. Introduction

Welcome to A to Z Monuments . We design and hand-engrave custom granite monuments and headstones for memorials and cemeteries throughout Tennessee and surrounding areas.

By visiting atozmonuments.net, submitting an order, or making a payment, you agree to this Privacy Policy and Terms of Service. If you disagree, please do not use the website or services.

2. Contact Information

Business Name: A to Z Monuments

Location: 419 Harris Rd, Crossville, TN 38571

Email: atozmonuments@gmail.com

3. Information We Collect

A to Z Monuments collects information necessary to process and fulfill your monument order:

Personal Information

Payment Information

All payments are processed securely through Stripe. We do not store your credit card number, expiration date, or CVV. Stripe handles all payment data in compliance with PCI-DSS standards.

Usage Data

Basic website analytics including page visits and device type to help us improve the site. We do not use invasive tracking.

A to Z Monuments never sells your personal information.

4. How We Use Your Information

5. Data Protection

A to Z Monuments uses SSL encryption on all pages of the website. Order information is stored securely in the database (Supabase) with restricted access. Uploaded photos are stored securely through Uploadcare. We take reasonable steps to protect your information from unauthorized access.

6. Third-Party Services

A to Z Monuments uses the following trusted third-party services to operate the business:

Each provider is required to protect your data and use it only for the purpose of supporting the business operations.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing atozmonuments@gmail.com. A to Z Monuments will respond within a reasonable time.

8. Children's Privacy

Our services are not intended for anyone under 18. If a minor has submitted information, please contact us immediately and we will remove it.

9. Terms of Service

9.1 Use of Services

You agree to use the website and services for lawful purposes only. All information submitted must be accurate and truthful. You may not use the site to submit fraudulent orders or misrepresent yourself.

9.2 Custom Monument Orders

All monuments are custom-made to order. Once an order is submitted, Tim Harris will personally review your specifications and contact you to confirm the design before any work begins. No stone is ordered or engraving started without your approval.

9.3 Payment Terms

Payment is due upon receipt of invoice. A to Z Monuments accepts all major credit and debit cards through Stripe.

9.4 Refund Policy

Due to the custom nature of every monument created by A to Z Monuments, all sales are final upon order submission. Once an order is received, materials are reserved and the design process begins immediately. A to Z Monuments is unable to offer refunds after an order has been submitted.

Customers are strongly encouraged to carefully review all order details — including inscription text, dates, monument type, size, and granite color — before submitting. A to Z Monuments will contact you to confirm all specifications before any stone is ordered or engraving begins, giving you one final opportunity to make corrections.

If you have concerns about your order, please contact A to Z Monuments immediately at atozmonuments@gmail.com.

9.5 Turnaround Time

Turnaround times vary based on order volume and supplier availability. We will provide an estimated timeline when your order is confirmed. We are not liable for delays caused by supplier lead times, weather, or cemetery scheduling.

9.6 Customer Responsibilities

You are responsible for providing accurate inscription text, dates, and design specifications. A to Z Monuments is not liable for errors resulting from incorrect information submitted by the customer. Please review all details carefully before approving your order.

9.7 Intellectual Property

All website content, designs, and materials are owned by A to Z Monuments. You may not copy, reproduce, or redistribute the content without written permission.

9.8 Disclaimer

Services are provided in good faith and with the highest level of craftsmanship. Natural variations in granite color and texture are normal and not considered defects. Monument photos on the website are representative examples only.

9.9 Limitation of Liability

A to Z Monuments is not liable for any indirect or consequential damages arising from the use of the website or services beyond the amount paid for the order in question.

9.10 Governing Law

These terms are governed by the laws of the State of Tennessee. All disputes will be resolved in state or federal courts located in Cumberland County, TN.

10. Policy Updates

A to Z Monuments may update this policy occasionally. The latest version will always appear on this page with its effective date. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Our Mission & Faith

At A to Z Monuments, A to Z Monuments believes every life deserves to be honored with dignity and care. The work of A to Z Monuments is more than stone — it is a lasting tribute to lives well lived. We are a faith-centered family business committed to serving you with honesty, compassion, and craftsmanship in every monument we create.

"Whatever you do, work heartily, as for the Lord and not for men." — Colossians 3:23